Their research and analysis focus on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. Technavio is a leading global technology research and advisory company. ■ Definition of market positioning of vendors ■ Strategic partnerships and acquisitions among market participants ■ Increasing adoption of cloud communication in call centers ■ Increasing use of analytics solutions in call centers ■ MEA - Market size and forecast 2018-2023 ■ South America - Market size and forecast 2018-2023 ■ APAC - Market size and forecast 2018-2023 ■ Europe - Market size and forecast 2018-2023 ■ North America - Market size and forecast 2018-2023 ■ Other end-users - Market size and forecast 2018-2023 ■ Government - Market size and forecast 2018-2023 ■ Retail - Market size and forecast 2018-2023 ■ Healthcare - Market size and forecast 2018-2023 ■ BFSI - Market size and forecast 2018-2023 ■ IT and telecom - Market size and forecast 2018-2023 ■ Comprehensive details of factors that will challenge the growth of call center outsourcing market vendors ■ Analysis of the market’s competitive landscape and detailed information on vendors ■ The growth of the call center outsourcing market ■ Predictions on upcoming trends and changes in consumer behavior ■ Estimation of the call center outsourcing market size and its contribution to the parent market ■ Detailed information on factors that will assist call center outsourcing market growth during the next five years ■ CAGR of the market during the forecast period 2019-2023 Register for a free trial today and gain instant access to 17,000+ market research reports.Ĭall Center Outsourcing Market 2019-2023 : Key Highlights Backed with competitive intelligence and benchmarking, our research reports on the Call Center Outsourcing Market are designed to provide entry support, customer profile and M&As as well as go-to-market strategy support. KGaA, Concentrix Corp., Hinduja Global Solutions Ltd., Sitel Group, StarTek Inc., Sykes Enterprises Inc., Teleperformance SE, Transcom WorldWide AB, and TTEC Holdings Inc. We provide a detailed analysis of around 25 vendors operating in the Call Center Outsourcing Market, including some of the vendors such as Atento S.A., Bertelsmann SE & Co. This study identifies the increasing adoption of cloud communication in call centers as one of the prime reasons driving the call center outsourcing market growth during the next few years.Ĭall Center Outsourcing Market 2019-2023 : Vendor Analysis ■ Call Center Outsourcing Market industry analysis Our call center outsourcing market report covers the following areas: Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources. To learn more about the global trends impacting the future of market research, download a free sample: Ĭall Center Outsourcing Market 2019-2023 : Scope However, low employee engagement and rising security concerns might hamper market growth.Ĭall Center Outsourcing Market 2019-2023 : SegmentationĬall Center Outsourcing Market is segmented as below: The increasing use of RPA in call centers has been instrumental in driving the growth of the market. To make the most of the opportunities, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments. Although the increasing use of RPA in call centers will offer immense growth opportunities, low employee engagement and the rising security concerns will challenge the growth of the market participants. are some of the major market participants. The market is fragmented, and the degree of fragmentation will accelerate during the forecast period. Please Request Latest Free Sample Report on COVID-19 Impact Technavio suggests three forecast scenarios (optimistic, probable, and pessimistic) considering the impact of COVID-19. The report offers an up-to-date analysis regarding the current market scenario, latest trends and drivers, and the overall market environment. LONDON-( BUSINESS WIRE)-Technavio has been monitoring the global call center outsourcing market size and it is poised to grow by USD 13.54 billion during 2019-2023, progressing at a CAGR of over 3% during the forecast period.
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